Shipping policy
Shipping Costs
We offer delivery based on the total parcel weight, which is automatically calculated at checkout.
Delivery Rates:
0–2000g: £2.99
2001–5000g: £4.99
5001–10000g: £7.99
Delivery Timeframe: Estimated UK delivery is 5–8 working days from payment, including dispatch time.
Pre-orders: Please note that standard delivery times do not apply. Your item will be dispatched and delivered according to its individual pre-order timeframe.
Track my order: Tracking
Delivery Terms
UK delivery is estimated to take 5–8 working days in total from payment, including dispatch.
Dispatch Time
Orders are usually dispatched within 2 working days of payment. This dispatch time is included in the 5–8 working day delivery estimate, not added on top.
Orders are shipped directly to you from our suppliers in China. eAura remains your point of contact for delivery enquiries, returns and refunds. Working days are Monday to Friday, excluding public holidays.
All import taxes and customs charges are covered by eAura and our suppliers. You will not be asked to pay additional import charges when your order arrives.
Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
Lost Parcels
In the event that a parcel is reported as lost, it is essential to follow a structured process to ensure a thorough investigation. We require a period of 14 days from the date the parcel is reported as lost to conduct a full and fair investigation with our courier service. This timeframe allows us to gather necessary information, track the parcel's journey, and communicate effectively with the courier to ascertain the status of the shipment. During this period, we encourage customers to remain in contact with us for updates and to provide any additional information that may assist in the investigation. Our goal is to resolve any issues promptly and ensure customer satisfaction.
Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
Customer service
For all customer service enquiries, please email us at admin@eaura.co.uk