FAQs
What is your shipping policy?
Shipping is based on weight; the cost will be confirmed during checkout.
Delivery Rates:
- 0–2000g: £2.99
- 2001–5000g: £4.99
- 5001–10000g: £7.99
In general, UK delivery can take between 5 - 8 working days
What payment methods are accepted?
Multiple payment options are available: Credit/Debit Card, PayPal, Shop Pay, Klarna, and Clearpay. Choose What Works Best for You.
How do I make a return?
We understand that our products may not always meet your expectations 100%.
Once you have received all items in your order, you can submit a return request through the Returns Link. After submitting your request, you will receive return instructions via the Return Details page and an email.
You can either save the QR code or print the return label to send your package via Evri. Please ensure that the items are returned within 14-days.
Shop with confidence, returns are always free.
How long does it take to process a return and a refund?
Once we receive your returned item, it will undergo a standard inspection. Upon approval, your refund will be processed within 7-days and issued to your original method of payment
How long does it take to process an order?
Orders are usually dispatched within 2 working days of payment. This processing time is included in our total UK delivery estimate of 5–8 working days from payment.
How long will it take to receive my order?
UK delivery is estimated to take 5–8 working days in total from payment, including dispatch within 2 working days. In rare cases it may take longer. You can track your delivery through your account or the Track My Order link at the bottom of this page.
What happens if my delivery is late/lost?
Delivery Time Exceeded
If the estimated delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
Lost Parcels
In the event that a parcel is reported as lost, it is essential to follow a structured process to ensure a thorough investigation. We require a period of 14-days from the date the parcel is reported as lost to conduct a full and fair investigation with our courier service. This timeframe allows us to gather necessary information, track the parcel's journey, and communicate effectively with the courier to ascertain the status of the shipment. During this period, we encourage customers to remain in contact with us for updates and to provide any additional information that may assist in the investigation. Our goal is to resolve any issues promptly and ensure customer satisfaction.
Can I exchange an item?
Yes. Request an exchange within 14 days of delivery. Items must be unworn, undamaged, unmarked and in their original packaging. We send the requested replacement after receiving and inspecting your returned item, subject to availability. To start your exchange, use the Returns Link on our Returns & Refund Policy page below.
The product I want is out-of-stock, when will it be available?
We aim to keep our stock levels aligned with demand. However, occasionally, a product may be out of stock. If that happens, you can click the Notify Me When Available button. Should the product become available again, you'll receive an email notification to place your order.